The pandemic has reshaped many aspects of our lives, including where and how people want to work. Their experiences working from home, and what they face when they return to the office, have influenced what they want and expect to see in the workplace going forward. The things they liked about their office before the crisis have become even more important, while the things that frustrated them will become an even bigger barrier if not addressed.
People have had vastly different experiences while working from home and learned from what they’ve been through. Those experiences shape their expectations for what they want work to be like in the future.